Responsible Gaming Policy
General Principles
The Operator is committed to maintaining a safe and responsible environment for all users. We adhere to the applicable regulations of India, including the Public Gambling Act, 1867 (as amended and applicable), and other relevant state legislation, as well as the regulatory guidance provided by the relevant licensing authorities within the jurisdiction of India.
Responsible gaming is a fundamental principle guiding our operations. We implement preventive measures to minimize the risk of gambling-related harm.
Protection of Minors
Participation in gaming or betting activities is strictly prohibited for individuals under the age specified by the law in the respective Indian jurisdiction, which is generally 18 years. The Operator verifies the age and identity of all users through verification systems, including but not limited to government-issued identity documents recognized under Indian law, such as Aadhaar card, PAN card, or passport.
Parents and legal guardians are encouraged to use parental control tools to prevent minors from accessing gaming facilities.
Prevention of Gambling-Related Harm
The Operator recognizes the risks associated with gambling and strives to prevent problematic behaviors by implementing the following measures:
- Availability of self-assessment tools for users to monitor their gambling habits.
- Setting of deposit, loss, and session limits at the user’s request.
- Option for users to request self-exclusion or cooling-off periods.
- Implementation of reality checks during sessions of prolonged activity.
- Provision of information and resources about responsible gaming.
Self-Exclusion and Player Assistance
Users may request temporary or permanent self-exclusion from the platform by contacting our support team or using the account management functionality. Upon receipt and confirmation of such request, the Operator will take all reasonable steps to restrict the individual’s access to gaming services as per applicable law.
During any self-exclusion period, the user’s account will remain suspended for the specified duration.
For assistance and guidance on problem gambling, users may contact the following support organizations in India:
- National Institute of Mental Health and Neurosciences (NIMHANS) Helpline: 080-46110007
- Snehi India Helpline: 91-22-2772 6771 / 91-22-2772 6773
Staff Training and Monitoring
All employees involved in service provision undergo regular training related to responsible gaming, identification of problematic behavior, and procedures for responding to at-risk users in accordance with Indian regulatory requirements.
Internal monitoring and compliance checks are carried out to ensure the consistent application of responsible gaming policies.
Data Protection and Confidentiality
All information related to user participation in responsible gaming programs and any self-exclusion measures is processed strictly in accordance with the Information Technology Act, 2000, and relevant data protection guidelines applicable in India. User data is handled with strict confidentiality and may only be disclosed to competent authorities as required by law.
Amendments
The Operator reserves the right to modify this Responsible Gaming Policy to comply with any changes to applicable laws, regulatory guidance, or internal policy requirements. Users will be notified of material changes in accordance with legal requirements.
Contact Information
For any inquiries regarding this Responsible Gaming Policy, users may contact the Operator at:
- Email: [email protected]
- Phone: +91-80-1234-5678
- Registered Address: 12/34, MG Road, Bengaluru, Karnataka 560001, India
Date of last revision: 2024-06-05
